FAQs

For safe and comfortable towing, the tongue of your trailer should always be even with the vehicle.

Confused on if you need a rise or drop? Read below to find out which ball mount is best for you!

There are five different classes of hitches for towing. Your trailer class size depends on what you want to tow and what vehicle you’re towing with.

Read below to find out what hitch class is best for you!

We've answered our most popular questions so it's easy for you to find the information you need. If you still have a question that you can't find the answer to, please reach out to our customer service team at cs@rigidhitch.com or give them a call at 1-800-624-7630.

While shipping time is not something we can completely control, we do our best to get orders to customers in a timely manner.

Step by step guide to changing your password on Rigid Hitch.

The best way we can help you is if you get in contact with us and address the specific issue.

If you need to add tax exempt to your order, we will guide you through the process following these steps.

There is a whole list of reasons that buying wholesale is beneficial for you and will actually SAVE you money!

Here is a step-by-step guide on finding your order tracking number.

You may return the item within 90 days from the date your order was received for a refund. We cannot exchange items.

Struggling to figure out where your order history and invoices are? You are in the right place! We will walk you through exactly where to go to find that information.

Become an official dealer with access to exclusive prices, deals, and content by registering an account with us! Once you register keep your eyes peeled on the mail for a welcome package with some goodies to welcome you to our team!