Free Ground Shipping on Orders of $99 or More!

This offer applies to orders shipped within the U.S. to the 48 contiguous states for accounts that are not past due. This offer cannot be combined with any other promotional offer unless otherwise specified and is subject to change without notice. This offer applies to select products that are in stock and shipped from our Burnsville, MN warehouse. Products that do not qualify for free shipping are clearly identified on this website and shipping charges apply to those items. Additionally, we do not ship oversized products outside of the 48 contiguous United States. This offer does not apply to special order items or items which might be shipped directly from the manufacturer. Return shipping costs will be at the customer's expense. If you return a product that qualified for free shipping, the outbound shipping costs will be deducted from your return refund.

This offer does not apply to orders shipped C.O.D. or third-party billing. In some cases, Rigid Hitch, at its discretion, may choose to ship an order via UPS, FedEx, Spee-Dee Delivery, USPS, or Truck, depending on cost. If a specific carrier or special service (i.e. next day air) is requested, the customer is responsible for the full amount of those shipping charges, however, Standard Freight Terms may still apply.

Standard Freight Terms may apply if an order does not qualify for free shipping. Those orders of $500.00 or more qualify for a freight allowance of up to 10% of the parts total on an invoice, not to exceed actual freight charges. This freight allowance will be deducted from the shipping charges at the time of shipping providing the account is not past due.

Please see our printed catalog for full customer account terms and conditions.


Shipping Information

We use UPS for most of our shipments, we want you to get your products as fast as possible and in excellent condition. Our goal is to have 98% of our orders get to you, our customers within 4 - 5 business days. 

Depending on the size of your package and its destination, we may at our discretion ship your order via another carrier.

We do have a few restrictions on our shipping. We cannot ship to Puerto Rico, P.O. Boxes, or to APO/FPO addresses. We can ship to Hawaii - 2nd Day UPS Air. We currently do not ship to Mexico, Canada, or anywhere outside North America. We reserve the right to add shipping expenses onto orders that are special case orders - this is very rare, but we needed to state it here and we would advise you of these charges at the time of your order. If you have any questions about our shipping policies - please do not hesitate to call us.

Special free freight offers are available and are valid on most orders. Some oversized items and truck shipments may have additional charges applied. Again, we will advise you at the time of your order of any exceptions.

We suggest all truck freight shipments be shipped to a commercial business address. Truck shipments to residential addresses will have additional service charges applied, that will be your responsibility. Additionally, we do not ship oversized products outside of the 48 contiguous United States.

Refused shipments that we have not been notified of in advance will be charged for outbound and return freight charges and may require additional handling charges of up to 15%.

Rigid Hitch reserves the right to charge your account for any extra delivery charges imposed on us by the freight carriers after the delivery has been made. These charges include but are not limited to the following: residential delivery, liftgate/hand unloading delivery, inside delivery, delivery by scheduled appointment, or re-delivery charges. Our Freight Allowance and Free Freight programs do not cover these extra charges and are the sole responsibility of the customer.


Factory Shipped

Factory shipped items will take some additional time to receive. The time of factory shipped varies by vendor. We can help solve any problems with fitment questions/issues, so please call or contact us for assistance. 


Special Order

Special Order items will take some additional time to receive. The time of special order varies by the vendor - if you need a narrowed down time table please give us a call or contact us.

Please make sure the part is correct for your application and note that all sales are final on Special Order Items.