Terms & Conditions
Payment Terms
Payment is due in full by the last day of the month following the statement date.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- ACH payment by phone
- Mailed Checks
Early Payment Discount
Receive a 1% discount when payment is received by the 15th day of the month following the statement date.
The early payment discount is not available on freight, taxes, fees, past-due balances, C.O.D. orders or purchases paid by credit card.
Past-Due Accounts and Finance Charges
Past-due balances are subject to a finance charge of 1.5% per month, equivalent to an annual rate of 18%, or the maximum rate permitted by law, whichever is lower.
If an account has a past-due balance, future orders must be paid by credit card or C.O.D. until the account is brought current.
A $35 fee will be charged for any returned check or unsuccessful ACH payment.
Business Hours
Our phone and Will Call hours are:
Monday–Friday: 8:00 a.m.–5:00 p.m. Central Time
We are closed on applicable company holidays.
Sales and Use Tax
Rigid Hitch collects sales tax and applicable state or local fees where required by law.
Tax-exempt businesses must provide a valid exemption certificate to our Accounts Receivable department. A multistate exemption form is also available on our website.
Requests to refund sales tax previously charged must be submitted within 30 days of the purchase date and must include valid exemption documentation.
Minnesota law also requires Rigid Hitch to collect a $0.50 retail delivery fee on qualifying taxable orders of $100 or more delivered to a Minnesota address.
Minimum Advertised Price (MAP)
Rigid Hitch supports the Minimum Advertised Price policies established by participating manufacturers. Resellers are expected to follow the applicable MAP policy for each brand they advertise.
Rigid Hitch may review a reseller’s advertised prices to confirm compliance. If Rigid Hitch reasonably believes that a reseller has violated or intends to violate an applicable MAP policy, Rigid Hitch may take action consistent with that policy, including:
- Canceling pending orders
- Restricting future purchases
- Suspending or closing the reseller’s account
MAP policies apply to advertised prices and may vary by manufacturer. Resellers are responsible for reviewing and following the current policy for each applicable brand.
Online Accounts and Communications
When you create a Rigid Hitch online account, we may send you transactional communications related to your account and orders, including order confirmations, shipping updates, and account notices.
You may also choose to receive promotional emails from Rigid Hitch. Promotional preferences can be updated using the unsubscribe link included in those messages.
