Return Authorization Request Form

You may return most new, unused items within 90 days of delivery.

To qualify for a refund, the item must be in new condition and include the original packaging, manuals, hardware, and accessories.

How to start a return

1. Complete the Return Authorization Request Form below. We will email you a Return Merchandise Authorization (RMA) number and return instructions. The authorized item must be returned within 15 business days of the date the return is requested. Unauthorized or late returns may be refused or may require a new RMA. Any items received after this return window will be assessed a 5% late return fee.
2. Pack the item securely in its original packaging. Include all parts, manuals, hardware, and accessories.
3. Clearly write the RMA number on the outside of the package and ship it using a trackable method. Return shipping is the customer's responsibility.

Please do not send a return without authorization. Returns sent without an RMA number may be delayed or may not be accepted.

Refunds and fees

• A 20% restocking fee applies when the return is not the result of an error by our company or website.
• We will not deduct our original outbound shipping cost from your refund, including when the order qualified for free shipping.
• The customer is responsible for return shipping costs. We recommend using a trackable and insured shipping method.
• After the return is received and inspected, the refund will be issued to the original payment method within 14 days.

Items that cannot be returned

• Items that have been used, installed, altered, or damaged after delivery.
• Items missing the original packaging, manuals, hardware, or accessories, unless approved in advance.
• Clearance, closeout, special-order, or other items marked nonreturnable on the product page.

Wrong item, shipping damage, or missing parts

Contact Customer Service within 10 business days of delivery if your order is incorrect, damaged in transit, or missing items. Do not install or use the product. We will email a prepaid return label and the 20% restocking fee will not apply when the issue is our error. Minor cosmetic blemishes, such as small nicks or scratches that do not affect fit, function, safety, or installation, are not considered shipping damage. If you are unsure, contact Customer Service and include photos so we can review the condition.

Exchanges

We do not process direct exchanges. To receive a different item, place a new order and return the original item under this policy.

Questions?

Please contact Customer Service before shipping your return if you are unsure whether an item is eligible.

Retail Return Request Form

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